Return and Exchange
What is your return & exchange policy?
At Posterbaaz, we strive to make your purchase a great experience and all orders are processed with due care to avoid any inconvenience to you. However, due to unforeseen reasons, items can arrive damaged. For that, we offer a 7-day return or exchange policy. However, we accept returns or exchanges only under the following conditions-
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In the case, if you have received misprinted, damaged, defective or incorrect items.
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P.S.: No return or exchange is offered on posters if they are delivered under good conditions.
I have received a wrong/defective product. What options do I have?
In case the shipment is applicable for returns or exchanges as per point 1, you can go for either option:
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Exchange the goods for an alternative.
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Give you a full refund for the price you paid for the item.
I have received a wrong/defective product. How do I proceed?
Please send us images of the product to care@royalrajputana.in and our Customer Care Executive will get back to you at the earliest. We will do quality control check to ensure that it is a genuine issue rather than misuse or abuse of the product outside of our control. We will arrange for a reverse pick-up and once we have received the product, we will issue a replacement/ refund.
Have you received my returned goods?
We’ll send you an email letting you know as soon as we have processed your refund. If you haven’t received this email within 10 days of posting your parcel to us, please contact us.
How long will it take to process my return?
Your return will be processed within 7-8 business days once we receive your package.
Can I get a refund on a cancelled order?
Cancellations are allowed only in case the order has not been processed. We encourage you to inform us at care@royalrajputana.in as soon as possible in case you want to cancel your order. Processed orders will not be cancelled and it will be delivered as per schedule. Refund will be processed for cancelled orders through the same mode within 10 working days.
Cancellation by Posterbaaz
Under certain circumstances, it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any other problem identified by us.
We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your account within 10 working days.
Why was my order cancelled?
In the rare case that an item you ordered suddenly became out of stock and is no longer available, you will be contacted within 24 to 48 hours about the cancellation.